Support Center

How do I book a ride with a driver?

Last Updated: Feb 16, 2013 02:39AM CST
Once you find a driver match, select the number of seats you want and whether you want to go round trip or one-way.  Next click the “Book It” button. You will then be prompted to submit your credit card information.

You will NOT be charged unless the driver accepts your request. However, when you make a booking request, we will pre-authorize your credit card to confirm that funds are available.

Once the request has been submitted, the driver has 24 hours to accept it. Most of our amazing Zimride drivers respond within 6 hours. If a driver accepts your request, Zimride will charge your credit card.  Once charged, we will provide the driver’s email address and phone number.

If your driver does not respond or declines your request, the pending charge will be removed within 2-3 business days by your credit card company or bank.

Contact Us

  • Email Us
  • Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.