Support Center

What if the driver does not show up?

Last Updated: Feb 16, 2013 02:37AM CST
If the driver does not show up, first contact the driver to ensure that he or she is not delayed. In the event that the driver is a no-show, please contact us.

You have to notify Zimride Support ASAP. As long as we are contacted before the driver is paid (which is the next business day after the trip) as we can put a hold on the payment and investigate.

Contact Us

  • Email Us
  • Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.