The only way to change your one-way trip to a round-trip is to cancel your booking and re-book for a round trip.
You must cancel 24 hours prior to 12:00 AM local time on the day of departure, in order to receive a refund. After this time no refunds can be provided. For example, if a trip departs on Friday, you must cancel prior to 11:59 PM on Wednesday night.
If you are locked out from canceling or have any questions, please contact us.
- Email Us
- Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.