Support Center

How do I change a round-trip if I decide to only ride one way?

Last Updated: May 02, 2012 02:28PM CDT
The only way to change a round-trip to a one-way trip is to cancel your booking and rebook for a one-way trip.

You must cancel 24 hours prior to 12:00 AM local time on the day of departure, in order to receive a refund.  After this time no refunds can be provided.  For example, if a trip departs on Friday and returns on Sunday, you must cancel prior to 11:59 PM on Wednesday night.

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  • Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.