To cancel a pending request, open your Zimride Inbox and select the conversation with the driver to whom you sent a booking request. On the top right corner of the conversation is an option to cancel the request. You have the ability to cancel anytime before the request is accepted.
Pending charges are typically removed within the day of cancellation. Please be aware that some banks or credit card companies can take up to 2-3 business days.
- Email Us
- Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.