You must cancel 24 hours prior to 12:00 AM local time on the day of departure, in order to receive a refund. For example, if the trip departs any time on Friday you must cancel prior to 11:59 PM on Wednesday night.
To cancel a booking open your Zimride Inbox and select the conversation with your driver. On the top right corner of the conversation is an option to cancel your booking.
Zimride service fees are non-refundable.
Zimride will mediate when necessary and has the final say in all disputes.
A reservation is not officially cancelled until Zimride sends a cancellation confirmation email. To receive your cancellation e-mail cancel your ride by going to the Manage Transactions page. If the cancellation email is not received call Zimride support toll free at 1-855-ZIMRIDE or email firstname.lastname@example.org.
Please be aware that once a booking is cancelled it typically takes 2-3 business days for your bank or credit card company to remove the charge from your account.
- Email Us
- Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.