Support Center

How do I respond to a passenger’s booking request?

Last Updated: Mar 01, 2017 03:51PM CST
Zimride will email you once a passenger requests a ride. You will then be given the option to accept, decline, or send a message to the passenger. You have 24 hours to accept the booking or the request will expire. In the case of commutes, this is increased to 14 days.

Once you accept a booking, you will receive the passenger’s phone number and email address.

If you miss the 24 hour window you will be given a notification that the passenger’s request has expired. If you are still interested in offering your ride to the same passenger, please contact them through Zimride and ask them to submit a new booking request.

Contact Us

  • Email Us
  • Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.