Support Center

How long do I have to respond to a booking request?

Last Updated: May 10, 2012 06:18PM CDT
You have 24 hours to respond to a booking request. After 24 hours the request will expire and money will not be exchanged. Please make sure to enter an active email address on your Zimride account so we can notify you when a booking is requested.

If you pass the 24 hours and would still like you ride with the passenger, you can message the passenger and ask them to book your ride again.

Contact Us

  • Email Us
  • Email us (recommended) Please include a link to your ride and any other relevent information. Leave a voice message @ 855-ZIMRIDE (946-7433) Calls will be returned Monday - Friday in the order they were receieved. Please leave your full name and email address that is tied to your account.